Frequently Asked Questions

Watering needs vary by plant type. As a general rule:

• Succulents & Cacti: Every 2-3 weeks (let soil dry completely between waterings)
• Tropical Plants: Once a week or when top inch of soil is dry
• Ferns: Keep soil consistently moist but not soggy

Each plant you purchase comes with specific care instructions.

Light requirements vary:

• Low light plants: North-facing windows or interior rooms (Snake Plants, ZZ Plants)
• Medium light plants: East or West-facing windows (Pothos, Philodendrons)
• Bright light plants: South-facing windows (Succulents, Ficus, Citrus Trees)

Signs of too much light: Leaves turning yellow or brown, scorched spots, leaves curling

Signs of too little light: Leggy growth, small new leaves, leaning toward light source, loss of variegation

We take great care in packaging your plants:

• Plants are secured in their pots with biodegradable packing material
• Pots are wrapped to prevent soil spillage
• Delicate leaves are protected with tissue paper or cardboard sleeves
• Boxes are clearly marked as live plants

Shipping times vary by location and season:

• Local delivery (within 50 miles): 1-2 business days
• Standard shipping: 3-5 business days

We avoid shipping during extreme temperatures that could harm plants.

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We guarantee all plants for 14 days after delivery. If your plant arrives damaged or dies within this period, please contact us with photos and we'll replace it or issue a refund. This doesn't cover damage from improper care.

Because plants are living things, we can only accept returns if the plant is in its original condition with all tags and if arranged within 3 days of delivery. A 15% restocking fee applies. Perishable items like cut flowers cannot be returned.

Yes! We have a special collection of non-toxic plants safe for homes with pets, including:

• Spider Plants
• Boston Ferns
• Parlor Palms
• Peperomia
• Calathea

Always research plants if you have pets, as individual animals may react differently.

Absolutely! Some of our best low-light plants include:

• Snake Plant (Sansevieria)
• ZZ Plant (Zamioculcas zamiifolia)
• Pothos
• Peace Lily
• Cast Iron Plant (Aspidistra)

Visit our Low Light Collection or contact us for personalized recommendations.