Terms and Conditions

Last Updated: June 14, 2025

Please read these Terms and Conditions carefully before using the Bta3 Ward website or making any purchases. By using our site or services, you agree to be bound by these terms.

1. Orders & Payment

Order Confirmation

Your order will be confirmed via email once received. This confirmation does not constitute acceptance of the order but merely acknowledges receipt. The order is only accepted upon shipment.

Pricing & Taxes

All prices are in EGP and include applicable taxes. We reserve the right to adjust prices at any time without prior notice.

Payment Methods

We accept payment via credit cards, Vodafone Cash, and cash on delivery (in some areas). All payments must be verified before shipping.

2. Shipping & Delivery

Shipping Times

We make every effort to meet estimated shipping times, but these are approximate and may vary due to seasonal and geographic circumstances.

Plant Delivery

Plants are shipped with extreme care. If your plant arrives damaged, please contact us within 48 hours with photos of the damage.

Geographic Areas

We ship to all governorates in Egypt. Shipping fees may vary by location.

3. Returns & Exchanges

Plant Guarantee

We guarantee all plants for 14 days from delivery date. The guarantee does not cover damage from improper care or environmental conditions.

Return Procedures

You must notify us of your intent to return within 3 days of receipt. Returned plants must be in their original condition with all tags.

Refunds

Refunds will be processed within 7-10 business days using the original payment method. Refunds do not include original shipping costs.

4. Privacy & Security

Information Collection

We collect information necessary to process your orders and improve your experience. We will not sell or share your information with third parties without your consent.

Payment Security

We use advanced encryption technologies to protect your payment information. We do not store credit card details on our servers.

Cookies

We use cookies to enhance your browsing experience. You may disable cookies in your browser settings.

5. Intellectual Property

Copyright

All content on this site, including text, images, and designs, are property of Bta3 Ward and may not be copied or distributed without permission.

Trademarks

The Bta3 Ward logo and store name are registered trademarks. Any unauthorized use is prohibited.

6. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about these Terms and Conditions, please contact us: